Coffee FAQs

What is the best way to store ground coffee?

We recommend that you store your coffee at room temperature. It’s also a good idea to keep coffee in an opaque airtight container, in a cool dark place to ensure freshness.

How long do I leave the coffee bag in for?

We recommend a 3-4 minute brew time. This will allow the coffee to infuse optimally to the desired strength.

Coffee is as unique as you, so experiment with the water temperature, water volume, and brew time to customise the perfect cup.

What is the difference between Arabica and Robusta?

Arabica coffee is grown at higher altitudes and produces coffees that are clean, sweet with bright acidity.

Robusta coffee is grown at lower altitudes, has a greater level of caffeine, and is less sweet than Arabica. Robusta coffees are commonly used where added strength or caffeine is required.

Shipping

What's the delivery charge or do you offer free shipping?

The standard flat rate shipping fee is $10.00 across Australia. For a limited time, we offer free shipping on all orders over $99.00 ($99.01 and up). At this time we do not ship our products overseas. You may find our overseas distributors here.

Please allow extra lead time during Public Holidays.

How long will it take for my order to arrive?

In most cases, your goods will be dispatched on the next working day after you have placed your order. Delivery times will vary depending on your location and will be dispatched via registered parcel post. Please use the following as a guide:

NSW Metro – 1-2 business days after order is dispatched.

NSW Regional – up to 5 - 8 business days after order is dispatched.

Metro – up to 3-6 business days after order is dispatched.

Regional – 6-10 business days after order is dispatched.

Please allow longer delivery time for the following postcodes:

Lord Howe Island – NSW: 2898

Norfolk Island – NSW: 2899

Remote Northern Territory – NT: 0800, 0801, 0822, 0852, 0854, 0862, 0872, 0880, 0881, 0885, 0886

Christmas and Cocos Islands – WA: 6798-6799

Australian Antarctic Territory – TAS: 7151

If you have any questions about your order or delivery, please contact our Customer Service Team on 13 20 21 Mon to Fri 7.30AM to 5PM AEST, and we are more than happy to assist you with your order.

 What delivery options do you offer?

We currently use Australia Post to ship all orders that contain physical addresses and PO Box addresses in Australia.

Returns

My order has arrived damaged, I would like to return.

Please phone 13 20 21 Mon to Fri 7.30AM to 5PM AEST to speak with our Customer Service Team for help on your order. For damaged products, refunds are acceptable 7 days from delivery date.

How do I change my order or return a product?

Unless your order arrives damaged during delivery, we're unable to accept returns. For damaged products, refunds are acceptable 7 days from delivery date. Please select carefully as we cannot refund or exchange products if you changed your mind or ordered incorrectly through our website.

Once orders are processed we fulfill them straight away so orders cannot be cancelled.

Can I cancel my order?

Unfortunately, all sales are final. To meet our delivery deadlines, all orders are processed automatically by our Logistics Team for dispatch.

Please contact our friendly Customer Service Team as soon as possible by phone on 13 20 21 Mon to Fri 7.30AM to 5PM AEST.

I don’t like how it tastes, can I return the order and get a refund?

Please select carefully as we cannot refund or exchange consumable products if you change your mind.

If you have a question about your order or our products, please contact us on 13 20 21 Mon to Fri 7.30AM to 5PM AEST and our friendly Customer Service Team will be more than happy to assist you.